Support – Network Puzzle
For help with Network Puzzle, contact SoyleApps at:
Email: support@soyle.online
What to include
- Whether you use Android or iOS, plus the device and operating-system version.
- The Network Puzzle app version and build number shown in the diagnostics or store information.
- The game mode, level or Daily date, theme, and language where the issue occurred.
- Clear steps to reproduce the problem and a screenshot if it contains no sensitive information.
- For online-profile or ranking issues, your public nickname and, where available, the pseudonymous profile ID from Settings → Export profile data.
Security: Never send passwords, raw purchase tokens, complete store receipts, private signing keys, or payment-card information. SoyleApps support will not ask for them.
Advertising issues
DNS ad blockers, VPN filters, private DNS, firewalls, or disabled Android System WebView/Chrome components can prevent Google ads from loading. Temporarily testing another network can help identify the cause. Consent and cookie choices can be reopened from Network Puzzle Settings when Google requires that option.
Purchase and restoration issues
Make sure the device uses the same Google Play or Apple App Store account that purchased remove_ads, then use Restore purchases in Settings. Include the store platform, approximate purchase date, and non-sensitive order reference when contacting support. Refunds are normally requested from the store that processed the payment.
Privacy, export, and deletion
You can export the online profile and permanently delete it from Settings. If the app is no longer installed, use the online-profile deletion page. Privacy requests can also be sent to support@soyle.online.
Service status
The online service requires an internet connection. If local campaign play works but rankings or profile controls do not, retry later and include the time and error message in your support request.