Network Puzzle

    Delete your Network Puzzle online profile

    Last updated: 28 July 2026

    This page explains how to permanently delete a Network Puzzle online profile and the server data associated with it. You can delete the profile from the app or request deletion without reinstalling the app.

    Delete it immediately in the app

    1. Open Settings in Network Puzzle.
    2. Open the Online profile controls.
    3. Select Delete online profile.
    4. Confirm with Delete permanently.

    When the online service accepts the authenticated request, the profile and its associated deletable server data are removed immediately.

    Request deletion without the app

    Email a deletion request

    Send the request to support@soyle.online and clearly state that you want your Network Puzzle online profile permanently deleted. If available, include:

    • your current public nickname;
    • the pseudonymous profile ID shown in Settings → Export profile data;
    • whether you used Android or iOS; and
    • any non-sensitive information that can help identify the correct profile.

    Do not send passwords, access or refresh credentials, raw purchase tokens, complete store receipts, payment-card data, or private signing keys.

    To prevent deletion of another person's profile, SoyleApps may ask for proportionate proof that you control the profile. We will process a verified request without undue delay and generally within one month, subject to applicable law.

    Data deleted with the online profile

    • the pseudonymous online profile and public nickname;
    • access and refresh credential records;
    • ranked attempts, validated results, ratings, placement progress, and league memberships;
    • profile-linked reports, blocks, and public ranking entries; and
    • the association between the profile and its ad-free entitlement.

    Data that may be retained

    • hashed store purchase references, transaction identifiers, store-event status, and revocation information where needed for purchase restoration, fraud prevention, store reconciliation, accounting, or legal claims;
    • a limited pseudonymous moderation audit reference, action, reason, and time where needed to document or enforce a moderation decision;
    • limited technical or security logs until their normal rotation or while a specific incident is being investigated; and
    • data in operational database backups for up to 14 days. If a backup is restored, deletion requests made after that backup must be reapplied before normal service resumes.

    Data on your device

    Server-side deletion does not erase unrelated offline campaign progress, achievements, settings, or other data stored only on the device. Clear Network Puzzle's app storage or uninstall the app to remove local data, subject to the device operating system.

    Purchases

    Deleting the online profile does not cancel, refund, or erase a purchase from your Google Play or Apple App Store account. If the store still reports an active remove_ads purchase, using Restore purchases can associate that entitlement with a newly created profile.

    Questions

    See the Network Puzzle Privacy Policy for full details, or contact support@soyle.online.